Trustpilot review removal

Trustpilot review removal eligibility

Eligibility depends on platform policies, evidence, authenticity, conflicts of interest, prohibited content, and other applicable violations. This list is illustrative — every review is analyzed individually.

How we handle a Trustpilot case

1. 1
   Analysis

   We compare the review against Trustpilot's content policy and identify the specific violation category.

2. 2
   Evidence packaging

   We gather CRM records, screenshots, timestamps, and public-source evidence appropriate for the policy category.

3. 3
   Report submission

   We submit through Trustpilot's official reporting channel with the citation and evidence.

4. 4
   Appeals

   First-pass denials are appealed with additional evidence or a corrected policy citation.

5. 5
   Monitoring

   After a removal, we monitor for reposts and coordinated follow-up attacks.

Trustpilot review removal FAQs

Can a Trustpilot review be removed?

Yes — but only reviews that violate Trustpilot's published content policy. Honest opinions from real customers generally stay up. Our process identifies the specific policy category, documents the evidence, and submits the report through the correct Trustpilot channel.

How long does Trustpilot review removal take?

Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. The platform decides the timing. Complex cases involving defamation, legal escalation, coordinated attacks, or many items across platforms are quoted individually through the Custom Care Plan, with their own timeline.

What if Trustpilot denies the removal request?

First-pass denials are common. We appeal with additional evidence or a corrected policy citation, and — where the platform offers one — escalate through the official support channel.

How much does Trustpilot review removal cost?

Pay $497 upfront per item, or choose Pay upon removal for $547 per item with $0 due today. Pay upfront. If the specific item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days. Complex cases involving defamation, legal escalation, coordinated attacks, or many items across platforms are quoted individually through the Custom Care Plan, with their own timeline.